Learn How You Can Become An Elegant Warrior

Facts Tell, Stories Sell. But Advocacy Wins

If you want to win--a client, a customer, a sale, or the attention of a student or loved one, you have to learn to advocate. Let me show you what I mean. Imagine you're a surgeon, and a patient lays

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Have an Opportunity? Take It.

In one of my keynote speeches, I tell the story of a time I stood in front of a set of stairs that led up to a Philadelphia row home.  I had to climb those stairs, step into the home

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Knock Over the Microphone

If you want to make a point,  knock over the microphone.  When doctors are sued, they're vulnerable, confused, angry and upset. And when it is time for them to testify, they often get quite nervous. Courtrooms are very different from

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The $100 Lesson

When I was a salad girl at The Chart Room, I learned the $100 Lesson from a waitress named Andrea. She was fun, kind and cool, and her customers loved her. She anticipated their every need. One day, while I

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