Hear Them, and Try to Get It Right
A few weeks ago I told you that I was a salad girl when I was young, but I didn't tell you why. The reason I was a salad girl was that I desperately wanted to be a waitress at
More“Is Someone Shooting at You?” The 3Ps of NOT Being Shot
"Is someone shooting at you?" Last week I mentioned, in passing, that my mentor often asked me that question. John was my friend, my guide, and he taught me how to try cases. He was also an ex-DEA agent. That
MoreMotion Sparks Motivation
When I was a young associate, I'd often get frustrated with opposing counsel. They wouldn't return my calls about a late expert report, or answer my discovery, or set the case for trial. When I had finally had enough of
MoreTake Aim Before You Act
Last week we said complaints are a call to action. This week, I want to urge you to be sure you're taking aim before you act. Cross your arms in front of your chest as if you're impatiently waiting for
MoreComplaints Are A Call to Action
I used to hate complaints. When I was young, my first job was as a salad girl, and if someone said I cut the onions too slow, or didn't clean the lobster out of the shell enough, I took it to
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