Facts Tell, Stories Sell. But Advocacy Wins
If you want to win--a client, a customer, a sale, or the attention of a student or loved one, you have to learn to advocate. Let me show you what I mean. Imagine you're a surgeon, and a patient lays
MoreHave an Opportunity? Take It.
In one of my keynote speeches, I tell the story of a time I stood in front of a set of stairs that led up to a Philadelphia row home. I had to climb those stairs, step into the home
MoreHow to Be Wiser, Improve Decision Making and See Others’ Perspectives
Who doesn't want to be wiser, improve decision making and see others' perspectives more clearly? It's possible, but the best way to make it happen feels quite ridiculous. If you want to improve decision making skills and the ability to
MoreKnock Over the Microphone
If you want to make a point, knock over the microphone. When doctors are sued, they're vulnerable, confused, angry and upset. And when it is time for them to testify, they often get quite nervous. Courtrooms are very different from
MoreThe $100 Lesson
When I was a salad girl at The Chart Room, I learned the $100 Lesson from a waitress named Andrea. She was fun, kind and cool, and her customers loved her. She anticipated their every need. One day, while I
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