Heather doesn’t speak TO clients, she communicates with them, presenting an experience they’ll never forget. Clients leave her presentations excited about their ability to credibly advocate for themselves and their ideas, to build trust and to lead with confidence. Every keynote is individualized to the client. Leadership, team building, advocacy–these all take communication, and Heather knows how to use language, preparation, energy, listening skills and non-verbal communication to Win With Words.™
Heather’s Topics Include:
Every word you use has impact, and one word can mean the difference between hitting the target or missing the mark. In order to Win With Words™, you have to know and use your own communication style. Heather has developed a patent pending communication assessment that allows participants to identify their communication strengths and weaknesses, and then use them to build the credibility, trust and confidence necessary for strong leadership and extraordinary teams.
An advocate is a champion, and Heather has advocated for her clients in the courtroom for 20 years. She has learned how to use those advocacy skills to become her own champion at work, at home, and in life. Heather works with women to use the How to Win With Words™ Communication Assessment to identify their personal strengths and weaknesses. This allows women to better advocate for themselves in every aspect of their lives.
Heather has defended medical malpractice cases for over 20 years. She uses the insight she has gained to work with clients to optimize communication and Win With Words™. This allows providers to improve patient satisfaction, optimize outcomes, prevent burnout and build trust among the entire healthcare team.
Patients have to be able to communicate credibly and effectively in order to optimize their own health–and we are ALL patients. Individuals use Heather’s communication assessment tool to identify their communication strengths and weaknesses and then work with Heather to use them to become better able to communicate with their providers.
My introduction to Heather was when she presented to the Irish Hospital Consultant’s Association at their Annual Conference. She gave a wonderful talk on how better communication between doctor and patient can lead to better results. I was very enthused by her passion for improving the lives of both patients and healthcare staff; she does not react as one would typically expect a lawyer to behave. As a result of her talk I did some reflection and brought her message back to my ObGyn department. I continue to highlight the importance of good communication and would love to see her back to Ireland to undertake training and workshops for staff.MARY MCCAFFREY – THE SCOTIA CLINIC
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