Complaints Are A Call to Action
I used to hate complaints. When I was young, my first job was as a salad girl, and if someone said I cut the onions too slow, or didn't clean the lobster out of the shell enough, I took it to
MoreBull Gets It Done
Do you watch the TV show Bull? I don't because....well let's just say that for someone who has spent 20 years picking real juries in real courtroom, there's a LOT of TV magic involved in that show. The show is
MoreBefore You Tell, You Have to Ask
Before you tell your story, and help them to believe, you have to ask some questions. During jury selection in medical malpractice trials, we ask. "Is anyone in your family a medical professional?" "Have you ever had a bad experience
MoreStorytelling and Story Believing
Stories are having a moment, especially in business. Go to any business conference, and you'll likely hear someone talk about ways to tell a brand's story. Companies and businesses are actively deciding what stories they want to tell. And so
MoreHow to Win Your Trials–in Business and in Life
Medical malpractice cases are fascinating and tragic. Two people who have known each other, trusted each other, and touched each other, are now at war in the courtroom. These cases are personal, even to the observer. We all have bodies,
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